Q/A

How do I care for my cutters?

Do not bend your cutters. The cutting edge is a beveled 0.3 mm for sharp cutting, because is it so thin for that reason it is susceptible to breaking if bent or not cared for correctly. We are not responsible for cutter damages. Do not put any objects on top of your cutters. When using, press gently. Gently wash with soap and water. These are only intended for the use of cutting polymer clay. 

How long will my order take to ship?

Usually packages ship within 5 business days, however due to high order volume at times please allow up to 10 business days.

What do I do if it says my package says delivered but I haven’t received it?

Unfortunately, once the package has been shipped it is out of our hands. You will need to contact your local post office. We are not responsible for any lost or stolen product. 

Clay is sticking to my cutter. What do I do?

We recommend using a light layer of corn starch either on your clay surface or ‘dipping’ your cutter into it before use. Use a soft brush to brush away excess corn starch. 

If you have any other questions, please contact me via email  lulucutters@gmail.com.